Our Experience
We have broad user experience design, interaction design and usability experience, guiding the creation of the world's most advanced phone-based speech products. We've also designed some of the process, desktop, and web tools that bring them to life. We've started and built successful teams that design these successful products. The projects, some award-winning, span the spectrum of start-ups to Fortune 500 and local to global companies.
Our strengths are:
- Proven contribution to increased financial performance
- Driving high performance for teams and individuals
- Strategic and tactical vision and imagination for design and business
- Persistence
- Original and evolutionary innovation
- Excellent communication and interpersonal interaction
Organizations and Roles
Assocation
for Voice Interaction Design - Members / Co-founder
2008 - present
Interaction
Design Association - Members
2006 - present
SpeechCycle,
Inc. – Vice President and Senior UI Designer, Voice Interaction Group
4/2006 – 4/2009
- Recruited into start-up to build expert design team and process
- Responsible for best practice design across multi-million dollar application
products and help grow operation from five to nine clients
- Established internal style guide for voice interaction design
- Helped develop large scale analytical method for gauging caller experience
- Helped develop real-time interaction experimentation technique
- Designed three new product applications
- Designed desktop voice application testing tool
- Designed browser tool for call listening and rating
- Guided desktop design/development tool toward commercial quality
- Assisted sales and marketing efforts
- Pursued for speaking events and article interviews
Voice Partners, LLC - Head of Design Services
- 2004
SpeechTek Persona of the Year award for the Cellular One redesign using 4 personas
- Implemented international and multi-lingual VUI design practice, including project
pricing and definition, augmenting persona design and user research offerings
- Co-implemented the most robust design process in use including tools for design team,
including a method submitted for patent protection
- Assisted in 3 clients in building internal design teams
- Designed UIs for 5 different speech platforms
Intervoice,
Inc.
1993 – 2003
Senior
Manager and Senior Designer, Voice User Interface Services
- Built and managed a team of 14 design, usability, and development engineers performing all tasks for
enterprise and network speech recognition projects.
- Practiced and guided sophisticated multi-million dollar voice user interface design and
implementation efforts for customers such as Fidelity Investments, American Airlines, Rogers AT&T, Washington Mutual, CIBC, Travelocity, Wells Fargo, Morgan Stanley, Chase Manhattan, E*Trade, and others.
- Supported strategic product planning and research through subject research, finding creative applications, and UI/usability experimentation.